I am so excited for my first order. How long will the process take?
We love making mugs just for you. Once we receive your design work, we add you to our art wait list. You will typically receive an art proof in 2-3 weeks. Production on the order will not begin until both the design and mug order are approved and the prepayment is received. Mug production averages around 10-12 weeks.
I have a leaky mug. What can I do?
Our stoneware is very durable but not unbreakable. When force comes in contact with stoneware it can cause it to break or crack and as a result the integrity (and liquid proof-ness) will be compromised. The crack might be as unnoticeable as a hairline but the leaking liquid will be easy to spot. At this point your mug will need to be relegated to a desk duty where it can still hold pencils and pens. Some of our retailers, on occasion, have been known to offer a discount on a future purchase so our advice would be to reach out to us and see what can be done.
30 days for MOQ
CE / EU, CIQ, EEC, FDA, LFGB, SGS ect. Reaching EU market standard.
T/T: 30% deposit, 70% balance settled after seeing the copy of B/L.Irrevocable L/C at sight.
Mug made from New Bone China means light weight, translucency with strength and smooth giving comfortable feel.
As per your demand( your percentage of packing; your design of color box or gift box, etc.)
Ideal for your latte, cappuccino, milk, tea, cocoa, cider, cereal, granola coffee, milk, juice, gift giving, etc.
Fast sample and delivery.
|Products can be made according to your design, logo, package, material, etc.|
|Microwave, oven, freezer and dishwasher safe.|
How do I pay for my mugs?
First time orders are pre-pay. Following orders are charged when shipped. We prefer credit card payment and your card number to be attached to your account.
When should I re-order and how do I go about that?
We highly recommend placing a re-order as soon as the thought pops into your head. Our production lead time does fluctuate and we suggest placing orders 8 - 10 weeks in advance. To place re-orders, you can either email your customer service specialist or give us a call at 1-866-370-2515. For re-orders, you are welcome to change style and color.
How long can I expect to get the sample?
After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 6-8 days. The samples will be sent to you via express and arrive in 3-5 workdays.
Can you match a specific color for the glaze on the mugs I am ordering?
Sorry, we cannot guarantee a perfect color match with our glazes due to the limited amount of glaze colors we have as well as the variation in the way our glazes can look on the final product due to the forces of mother nature.