Can you do a digital mock-up of my artwork on a specific color and style of mug?
Unfortunately we do not do digital mockups of our mugs. There are many variables in creating the real mugs and digital mockups are unable to translate the quality, color and realism of the final product.
Which box is better? Can I ship using a heavy weight box?
Both of our gift boxes are great but are for presentation only. Uline makes a shipping box that is 6x6x6 and will fit our mugs to ship individually.
Delivery | 30 days for MOQ |
Sample | 4-7 days |
Certificates | CE / EU, CIQ, EEC, FDA, LFGB, SGS ect. Reaching EU market standard. |
Payment | T/T: 30% deposit, 70% balance settled after seeing the copy of B/L.Irrevocable L/C at sight. |
Feature | Mug made from New Bone China means light weight ,translucency with strength and smooth giving comfortable feel. |
Package | As per your demand( your percentage of packing; your design of color box or gift box, etc.) |
Usage | Ideal for your latte, cappuccino, milk, tea, cocoa, cider, cereal, granola coffee, milk, juice, gift giving, etc. |
Additional | Fast sample and delivery. |
| Products can be made according to your design, logo, package, material, etc. | |
| Microwave, oven, freezer and dishwasher safe. |
My invoice indicates that I am missing one or two items?
Due to the nature of the firing process, all orders come with a 10% underrun which will not be remade except by your request. We want all the stoneware we send you to be the highest quality so we will not send nor will you be billed for mugs that do not pass our inspection.
Is it OK to microwave ceramic bowls?
Glass, paper, ceramic, or plastic containers are used in microwave cooking because microwaves pass through these materials
How long can I expect to get the sample?
After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 6-8 days. The samples will be sent to you via express and arrive in 3-5 workdays.
Can you match a specific color for the glaze on the mugs I am ordering?
Sorry, we cannot guarantee a perfect color match with our glazes due to the limited amount of glaze colors we have as well as the variation in the way our glazes can look on the final product due to the forces of mother nature.
