I have a leaky mug. What can I do?
Our stoneware is very durable but not unbreakable. When force comes in contact with stoneware it can cause it to break or crack and as a result the integrity (and liquid proof-ness) will be compromised. The crack might be as unnoticeable as a hairline but the leaking liquid will be easy to spot. At this point your mug will need to be relegated to a desk duty where it can still hold pencils and pens. Some of our retailers, on occasion, have been known to offer a discount on a future purchase so our advice would be to reach out to us and see what can be done.
How do I pay for my mugs?
First time orders are pre-pay. Following orders are charged when shipped. We prefer credit card payment and your card number to be attached to your account.
30 days for MOQ
CE / EU, CIQ, EEC, FDA, LFGB, SGS ect. Reaching EU market standard.
T/T: 30% deposit, 70% balance settled after seeing the copy of B/L.Irrevocable L/C at sight.
Mug made from New Bone China means light weight ,translucency with strength and smooth giving comfortable feel.
As per your demand( your percentage of packing; your design of color box or gift box, etc.)
Ideal for your latte, cappuccino, milk, tea, cocoa, cider, cereal, granola coffee, milk, juice, gift giving, etc.
Fast sample and delivery.
Products can be made according to your design, logo, package, material, etc.
Microwave, oven, freezer and dishwasher safe.
Which box is better? Can I ship using a heavy weight box?
Both of our gift boxes are great but are for presentation only. Uline makes a shipping box that is 6x6x6 and will fit our mugs to ship individually.
Can you do a digital mock-up of my artwork on a specific color and style of mug?
Unfortunately we do not do digital mockups of our mugs. There are many variables in creating the real mugs and digital mockups are unable to translate the quality, color and realism of the final product.
When can I get the price?
We usually quote within 24 hours after we get your inquiry.If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.
Which is better porcelain or ceramic mugs?
In general, porcelain utensils are harder than ceramic. The porcelain coffee mug offers greater design flexibility than ceramic coffee mugs. Although both are made from clay and other naturally occurring materials fired in a kiln, the clay used to make porcelain coffee mugs is more refined and purified.