It looks like our mugs are shipping to MN and not to our address. Can you please check on this for us?
Sorry for any confusion. It looks like the tracking information in the email you received has both addresses listed next to each other. The shipping address is in all capital letters and it is going to City Name and State. I've also attached a screen shot of the FedEx tracking info below.
My invoice indicates that I am missing one or two items?
Due to the nature of the firing process, all orders come with a 10% underrun which will not be remade except by your request. We want all the stoneware we send you to be the highest quality so we will not send nor will you be billed for mugs that do not pass our inspection.
30 days for MOQ
CE / EU, CIQ, EEC, FDA, LFGB, SGS ect. Reaching EU market standard.
T/T: 30% deposit, 70% balance settled after seeing the copy of B/L.Irrevocable L/C at sight.
Mug made from New Bone China means light weight ,translucency with strength and smooth giving comfortable feel.
As per your demand( your percentage of packing; your design of color box or gift box, etc.)
Ideal for your latte, cappuccino, milk, tea, cocoa, cider, cereal, granola coffee, milk, juice, gift giving, etc.
Fast sample and delivery.
|Products can be made according to your design, logo, package, material, etc.|
|Microwave, oven, freezer and dishwasher safe.|
How do I pay for my mugs?
First time orders are pre-pay. Following orders are charged when shipped. We prefer credit card payment and your card number to be attached to your account.
What is special about porcelain?
Porcelain is traditionally made from two essential ingredients: kaolin, also called china clay, a silicate mineral that gives porcelain its plasticity, its structure; and petunse, or pottery stone, which lends the ceramic its translucency and hardness.
How long can I expect to get the sample?
After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 6-8 days. The samples will be sent to you via express and arrive in 3-5 workdays.
Can you match a specific color for the glaze on the mugs I am ordering?
Sorry, we cannot guarantee a perfect color match with our glazes due to the limited amount of glaze colors we have as well as the variation in the way our glazes can look on the final product due to the forces of mother nature.