My invoice indicates that I am missing one or two items?
Due to the nature of the firing process, all orders come with a 10% underrun which will not be remade except by your request. We want all the stoneware we send you to be the highest quality so we will not send nor will you be billed for mugs that do not pass our inspection.
Which box is better? Can I ship using a heavy weight box?
Both of our gift boxes are great but are for presentation only. Uline makes a shipping box that is 6x6x6 and will fit our mugs to ship individually.
30 days for MOQ
CE / EU, CIQ, EEC, FDA, LFGB, SGS ect. Reaching EU market standard.
T/T: 30% deposit, 70% balance settled after seeing the copy of B/L.Irrevocable L/C at sight.
Mug made from New Bone China means light weight ,translucency with strength and smooth giving comfortable feel.
As per your demand( your percentage of packing; your design of color box or gift box, etc.)
Ideal for your latte, cappuccino, milk, tea, cocoa, cider, cereal, granola coffee, milk, juice, gift giving, etc.
Fast sample and delivery.
|Products can be made according to your design, logo, package, material, etc.|
|Microwave, oven, freezer and dishwasher safe.|
Can I put this mug in the dishwasher?
YES! All stoneware is lead free and food safe. We fire our kiln to 2100 degrees so each piece is durable and safe for the microwave, dishwasher, oven and freezer. Each order will come with mug cards that explain mug care and the handmade origins of the mug.
Is it OK to microwave ceramic bowls?
Glass, paper, ceramic, or plastic containers are used in microwave cooking because microwaves pass through these materials
How long can I expect to get the sample?
After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 6-8 days. The samples will be sent to you via express and arrive in 3-5 workdays.
What is China made of?
Bone china is a type of porcelain that is composed of bone ash, feldspathic material, and kaolin. It has been defined as "ware with a translucent body" containing a minimum of 30% of phosphate derived from animal bone and calculated calcium phosphate.