Is porcelain a glass?
The composition of porcelain is highly variable, but the clay mineral kaolinite is often a raw material. Other raw materials can include feldspar, ball clay, glass, bone ash, steatite, quartz, petuntse and alabaster.
I am so excited for my first order. How long will the process take?
We love making mugs just for you. Once we receive your design work, we add you to our art wait list. You will typically receive an art proof in 2-3 weeks. Production on the order will not begin until both the design and mug order are approved and the prepayment is received. Mug production averages around 10-12 weeks.
30 days for MOQ
CE / EU, CIQ, EEC, FDA, LFGB, SGS ect. Reaching EU market standard.
T/T: 30% deposit, 70% balance settled after seeing the copy of B/L.Irrevocable L/C at sight.
Mug made from New Bone China means light weight ,translucency with strength and smooth giving comfortable feel.
As per your demand( your percentage of packing; your design of color box or gift box, etc.)
Ideal for your latte, cappuccino, milk, tea, cocoa, cider, cereal, granola coffee, milk, juice, gift giving, etc.
Fast sample and delivery.
|Products can be made according to your design, logo, package, material, etc.|
|Microwave, oven, freezer and dishwasher safe.|
One of my mugs arrived broken, what do I do?
There are instructions on your packing slip indicating the steps to take in order to make a claim with FedEx. No returns will be accepted without approval from Deneen Pottery. If you have any questions, give us a call.
It looks like our mugs are shipping to MN and not to our address. Can you please check on this for us?
Sorry for any confusion. It looks like the tracking information in the email you received has both addresses listed next to each other. The shipping address is in all capital letters and it is going to City Name and State. I've also attached a screen shot of the FedEx tracking info below.
How long can I expect to get the sample?
After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 6-8 days. The samples will be sent to you via express and arrive in 3-5 workdays.
What is China made of?
Bone china is a type of porcelain that is composed of bone ash, feldspathic material, and kaolin. It has been defined as "ware with a translucent body" containing a minimum of 30% of phosphate derived from animal bone and calculated calcium phosphate.