My invoice indicates that I am missing one or two items?
Due to the nature of the firing process, all orders come with a 10% underrun which will not be remade except by your request. We want all the stoneware we send you to be the highest quality so we will not send nor will you be billed for mugs that do not pass our inspection.
One of my mugs arrived broken, what do I do?
There are instructions on your packing slip indicating the steps to take in order to make a claim with FedEx. No returns will be accepted without approval from Deneen Pottery. If you have any questions, give us a call.
30 days for MOQ
CE / EU, CIQ, EEC, FDA, LFGB, SGS ect. Reaching EU market standard.
T/T: 30% deposit, 70% balance settled after seeing the copy of B/L.Irrevocable L/C at sight.
Mug made from New Bone China means light weight, translucency with strength and smooth giving comfortable feel.
As per your demand( your percentage of packing; your design of color box or gift box, etc.)
Ideal for your latte, cappuccino, milk, tea, cocoa, cider, cereal, granola coffee, milk, juice, gift giving, etc.
Fast sample and delivery.
|Products can be made according to your design, logo, package, material, etc.|
|Microwave, oven, freezer and dishwasher safe.|
Which box is better? Can I ship using a heavy weight box?
Both of our gift boxes are great but are for presentation only. Uline makes a shipping box that is 6x6x6 and will fit our mugs to ship individually.
It looks like our mugs are shipping to MN and not to our address. Can you please check on this for us?
Sorry for any confusion. It looks like the tracking information in the email you received has both addresses listed next to each other. The shipping address is in all capital letters and it is going to City Name and State. I've also attached a screen shot of the FedEx tracking info below.
How long can I expect to get the sample?
After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 6-8 days. The samples will be sent to you via express and arrive in 3-5 workdays.
Can you match a specific color for the glaze on the mugs I am ordering?
Sorry, we cannot guarantee a perfect color match with our glazes due to the limited amount of glaze colors we have as well as the variation in the way our glazes can look on the final product due to the forces of mother nature.