One of my mugs arrived broken, what do I do?
There are instructions on your packing slip indicating the steps to take in order to make a claim with FedEx. No returns will be accepted without approval from Deneen Pottery. If you have any questions, give us a call.
Which box is better? Can I ship using a heavy weight box?
Both of our gift boxes are great but are for presentation only. Uline makes a shipping box that is 6x6x6 and will fit our mugs to ship individually.
30 days for MOQ
CE / EU, CIQ, EEC, FDA, LFGB, SGS ect. Reaching EU market standard.
T/T: 30% deposit, 70% balance settled after seeing the copy of B/L.Irrevocable L/C at sight.
Mug made from New Bone China means light weight, translucency with strength and smooth giving comfortable feel.
As per your demand( your percentage of packing; your design of color box or gift box, etc.)
Ideal for your latte, cappuccino, milk, tea, cocoa, cider, cereal, granola coffee, milk, juice, gift giving, etc.
Fast sample and delivery.
|Products can be made according to your design, logo, package, material, etc.|
|Microwave, oven, freezer and dishwasher safe.|
Does your company make donations?
The Deneen family loves making charitable donations. Each year at their 4QTR board meeting they review the candidates who received donations from the previous year and discuss what organization they will work with in the coming year. If you have any information you could send I will be sure to pass it along to them.
I am so excited for my first order. How long will the process take?
We love making mugs just for you. Once we receive your design work, we add you to our art wait list. You will typically receive an art proof in 2-3 weeks. Production on the order will not begin until both the design and mug order are approved and the prepayment is received. Mug production averages around 10-12 weeks.
How long can I expect to get the sample?
After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 6-8 days. The samples will be sent to you via express and arrive in 3-5 workdays.
Can you match a specific color for the glaze on the mugs I am ordering?
Sorry, we cannot guarantee a perfect color match with our glazes due to the limited amount of glaze colors we have as well as the variation in the way our glazes can look on the final product due to the forces of mother nature.